Our gifts are all hand packed by a small team and are posted within 1-2 working days of your order date. (Monday-Friday)
If your gift is required for a future date please let us know in the order notes and we can dispatch it closer to the time. If you feel it may still arrive too early you will receive a text message from Royal Mail once it has been dispatched and you can then pick a different day within the following 7 days.
UK Postage Information
Your order will be dispatched within 1-2 days working days– once it is in the delivery network it will usually arrive within the below timescales:
Royal Mail 48 Tracked- Delivery guidelines are 2-3 working days from the date of dispatch.
Royal Mail 24 Tracked- This service usually delivers the next working day after the date of dispatch
Please be aware that there may be delivery delays at this time due to COVID19.
Our UK delivery options are:
Royal Mail Tracked 48 Delivery (2-3 working days) £4.50
Royal Mail Tracked 24 Delivery (1 working day) £5.95
Free Delivery to UK postcodes on all orders over £40
Our postal partners are Royal Mail however we do on occasion use an alternative courier- If you would like to check which courier service your parcel will be arriving with please get in touch at email@example.com
We are only posting our gifts the UK at this time. Following Brexit we have unfortunately made the difficult decision to suspend EU postage including the Republic of Ireland, this is due import VAT being charged to the recipient of the parcel upon it’s arrival in the destination country.
Tracking Your Delivery
When your postage is booked, we will ask the delivery company to send you an email to the email address you provided with a tracking number and link.
If you haven’t received this within 12 hours of your email from us advising that your order has been completed- please get in touch at firstname.lastname@example.org and we can request this for you.
Selecting A Delivery Date Or Nominating A Safe Place
You will receive a text message from Royal Mail after your parcel has been dispatched this will give you information about when your parcel is due to be delivered and a few options if you aren’t going to be home:
- You can select a more convenient delivery date within the next 7 days
- Choose a neighbour for Royal Mail to try and deliver to if you’re not in
- Nominate a Safe Place for Royal Mail to leave your parcel
- Select a local post office or delivery office to collect your gift from instead
If you have not received your order after 15 working days (Monday – Friday) from the date of your ‘order completed email, please get in touch at email@example.com and we will investigate and resolve this for you.
Still need help?
If you still can’t find what your looking for, then feel free to contact us.