We know your gift needs to be absolutely perfect so we have put together a list of our most frequently asked questions, If we haven't covered your question here feel free to send us an email at hello@wherebluebirdsfly.co.uk or you can get in touch with a tweet or a Facebook message instead you will find the links at the bottom of our website!

I am having trouble placing an order!

Please get in touch at hello@wherebluebirdsfly.co.uk and we will happy to help!

If you are experiencing problems with the website or the 'create a gift box' feature isn't working quite right, this can usually be resolved by clearing the cache, browsing history and cookies on your device. If you are unsure how to do this or this didn't work please get in touch we will try our best to help.

When will my gift be sent?

Our gifts are all hand packed by our small team of Bluebirds- Orders placed before 11am Monday-Friday will usually be dispatched the same day, although during busier periods dispatch may be delayed until the next working day.

Orders placed after 11am will be dispatched the next working day.

Orders placed over a weekend or on a bank holiday will be dispatched on the next working day (Monday-Friday)

For more information about our delivery options and timescales please click here

Will the receipt/billing information be sent to the recipient?

No, Never!

Our Bluebird boxes are a gift in the post send directly to the recipient, so we would like them to arrive as exactly that- we know that a copy of the invoice or a receipt will spoil the sentiment so this will never be included.

We will however email a copy of the payment receipt and order confirmation to your provided email address after purchase and if you would like a paper copy too please get in touch and we can arrange this for you too.

Can I remain anonymous?


If you do not wish to include your name you don't have to and none of your details will be sent to the recipient so unless you choose to tell them, so it will remain a complete mystery!

If the recipient does get in touch to see who sent their gift we will not give away the secret, we will however send you a quick email to let you know that they are curious and will leave it up to you to let them know if you wish!

How can I personalise my gift?

We know how much you care about getting your gift exactly right and we will do our best to create it exactly how you picture it!

Every order can include your own gift note... as long or short as you wish, your choice of gift card and gift wrap and we also have a selection of finishing touches for you to choose from if you wish to make your gift box absolutely perfect.

What will my Bluebird Box look like?

Your gifts will arrive in a beautiful Where Bluebirds Fly gift box filled with your choice of coloured hamper filler (made from recyclable paper) We also have the option to add additional gift wrap and finishing touches to your gift.

Our gift boxes are Biodegradable, Compostable and made with water based inks, they are also made in a facility that meets the requirements outlined in the EU’s Clean Air Programme and are tree positive as we also donate trees and make sure that we plant more trees than we use!

Your gift box will be sent in a compostable or recyclable mailing bag or box to protect it during transit.

My order hasn’t arrived yet?

Deliveries can take a little longer during busier periods, hopefully your gift will be arriving very soon. If you have selected a tracked delivery option you can keep an eye on the current status of your parcel by checking your Royal Mail tracking number (if you haven't received this please let us know!)

If you have not received your order after 10 working days from your dispatch email, please email the Bluebird Team at: thenest@wherebluebirdsfly.co.uk and we will investigate and resolve the issue for you.

Still need help?

If you still can't find what your looking for, please contact us and we will be happy to help!