We know your gift needs to be absolutely perfect so we have put together a list of our most frequently asked questions, If we haven’t covered your question here feel free to send us an email at thenest@wherebluebirdsfly.co.uk or you can get in touch with a tweet or a Facebook message instead you will find the links at the bottom of our website!

What are Bird-Day’s?

Every month we choose a few customer’s to receive a Bird-Day delivery!

This is a surprise box full of treats (pamper items/sweet treats/exclusive discounts) for you to enjoy, sent to your door completely free of charge! There is no catch – we just want to spread a little bit of happiness and say a big thank you to our lovely customers!

If you would be happy for us to send you a few treats you can select the box at the checkout-

we won’t use your details for any other purpose than to post you out a box of goodies (to your billing address) if you are selected and your personal details wont be shared with anyone else.

If you have any questions about our Bird Day Deliveries please get in touch with us at: thenest@wherebluebirdsfly.co.uk

When will my gift be dispatched?

If you order before 11am (Monday-Friday) we will aim to dispatch your gift the next working day (Monday-Friday), however please be aware this can take up to two working days– Please let us know if you do require your gift more urgently, we will always try to help if we can.

Postage after your gift has left our nest can take between 1-3 days for faster tracked delivery and 4-5 days for standard delivery.

Will the receipt/billing information be sent to the recipient?

We will never include any receipts with your gift as we know that most of our boxes are sent directly to the recipient. We will email a copy of the payment receipt to your provided email address after purchase.

Our Bluebird boxes are a gift in the post, so we would like them to arrive as exactly that- we know that a copy of the invoice or a receipt will spoil the sentiment so this will never be included.

Can I remain anonymous?

Absolutely! If you do not wish to include your name you don’t have to and none of your details will be sent to the recipient so unless you choose to tell them so it will remain a complete mystery!

If they get in touch to see who sent them their gift we will not give away the secret, we will however send you a quick email to let you know that they are curious and will leave it up to you to spill the beans if you wish!

How can I personalise my gift?

We know how much you care about getting your gift exactly right and we will do our best to create it exactly how you picture it!

Every order can include your own gift note, with your own gift message… as long or short as you wish (just don’t forget to say who it is from, Unless of course it is a secret!)

We have a selection of finishing touches to make your box absolutely perfect that can be selected.

What will my Bluebird Box look like?

Your gifts will arrive in a beautiful Where Bluebirds Fly gift box and tied with raffia string, inside the box is filled with our bespoke Bluebird Blue coloured hamper filler (made from recyclable paper) and your choice of finishing touches.

Our gift boxes are Biodegradable, Compostable and made with water based inks, they are also made in a facility that meets the requirements outlined in the EU’s Clean Air Programme and are tree positive as we also donate trees and make sure that we plant more trees than we use!

Your gift box will be sent in a compostable mailer bag to protect it during transit.

My order hasn’t arrived yet?

If you have ordered from us and have not received your order after 10-14 working days from your dispatch email, please email the Bluebird Team at: thenest@wherebluebirdsfly.co.uk and we will investigate and resolve the issue for you.

Still need help?

If you still can’t find what your looking for, then feel free to contact us.